Discuss specifically the steps taken to implement the new process along with the expected impact to the organization and their customers

Utilizing one of the internet search engines, find an organization that has recently implemented a new quality initiative. Discuss specifically the steps taken to implement the new process along with the expected impact to the organization and their customers. Be sure to provide any URLs you used as a reference source for your answer. The selected article must provide well-rounded information and address the topic. You must post the annotation in the reference section.

INSTRUCTIONS

Discussion Instructions

The student will complete 4 Discussions in this course. The student will post one thread of at least 250 words by 11:59 p.m. (ET) on Monday of the assigned Module: Week. The student must then post 2 replies of at least 150 words by 11:59 p.m. (ET) on Monday of the assigned Module/Week. For each discussion, students will select from two options (A or B). Students must support their assertions with at least 3 scholarly citations in APA format. Each reply must incorporate at least 2 scholarly citation(s) in APA format. Any sources cited must have been published within the last five years. Acceptable sources include articles found on any reputable website that focuses on business, such as Wall Street Journal, Financial Times, or the Economist. Another good source of information is EBSCOhost, accessible through Liberty University’s online library. Websites like “about.com,” “britanica.com,” “Wikipedia,” etc. do not constitute scholarly, academic articles and references. (the textbook, the Bible, etc.).